If you have identified a potential security vulnerability in an Eliwell controller, software, application, or connected platform, we want to know about it as soon as possible. This is the official channel for reporting it, whether you are a customer, installer, distributor, or security researcher.
How to Communicate It
Please email us at security@eliwell.es. So we can review it quickly, please include all the information you have in your message:
• Affected product and model. • Firmware, software, or app version. • Description of the issue and what it could allow an attacker to do (unauthorized access, password changes, system shutdown, etc.). • Steps to reproduce the issue, screenshots, or any evidence that helps verify it. • Whether you know or suspect that this vulnerability is already being exploited in any system. • Your contact information, if you’d like us to keep you informed.
Please do not submit actual passwords for installations or personal information about third parties.
We will confirm receipt of your report within 2 business days.
We will investigate the issue and, if necessary, ask you for additional information.
If the vulnerability is confirmed, we will prepare an update or mitigation measures, which will be made available to customers at no cost.
We will keep you informed until the issue is resolved.
When necessary, Eliwell will report the vulnerability to the relevant authorities, as required by the European Cyber Resilience Regulation, and will inform affected users of the steps they should take.
We ask that you not disclose the vulnerability until a fix is available and we have agreed with you on how and when to communicate it.
We appreciate your collaboration
We appreciate the work of those who help us improve the security of our products. To ensure this collaboration is successful, we ask that you:
Do not test the vulnerability beyond what is necessary to demonstrate it.
Do not affect systems in operation or the preservation of customers’ food or products.
Do not access, modify, or retain data that does not belong to you.
Securely delete any information you have obtained once you no longer need it.
For other inquiries
This email is for security-related matters only. For technical support, warranties, or orders, please contact our Technical Support Department.
Processing of Your Data
We will use the data you provide solely to handle your report, in accordance with our privacy policy.
This channel is Eliwell’s single point of contact for reporting vulnerabilities, in accordance with the Cyber Resilience Regulation (EU) 2024/2847.
Cámaras frigoríficas con CO2 ¿Cómo señalizarlas para cumplir la ley?
La señalización acústica y luminosa para cámaras frigoríficas y el registro adecuado de datos en cámaras frigoríficas con CO2 es fundamental para garantizar la seguridad y el cumplimiento normativo en España
Los termómetros y registradores Eliwell Ibérica están certificados metrológicamente
En el mundo de las instalaciones frigoríficas, la seguridad es una prioridad absoluta. Para garantizar un entorno seguro y conforme a la normativa, es necesario entender y aplicar correctamente las especificaciones en señalización acústica y luminosa, especialmente cuando se utilizan gases refrigerantes como el CO2. En este artículo, desglosaremos los requisitos esenciales establecidos por el Reglamento de Instalaciones Frigoríficas (RIF) del Real Decreto 552/2019 para las cámaras frigoríficas que emplean CO2.
¿Por qué Es Importante la Señalización en Instalaciones con CO2?
El dióxido de carbono (CO2) es un gas refrigerante natural que, aunque tiene ventajas ecológicas, puede presentar riesgos significativos en concentraciones elevadas. Una fuga de CO2 puede desplazar el oxígeno en el aire y provocar asfixia. Por ello, la normativa en España impone estrictos requisitos de señalización acústica y luminosa para garantizar la seguridad de las personas.
Requisitos de señalización acústica y luminosa para las cámaras con CO2
1. Detección de Fugas de CO2 Para prevenir accidentes, es obligatorio instalar detectores de CO2 en las áreas clave de la instalación, como la sala de máquinas y las cámaras frigoríficas. Estos detectores deben ser capaces de identificar concentraciones peligrosas de CO2 y activar las alarmas correspondientes. Te aconsejamos nuestros detectores de fuga LKD Next de Eliwell.
2. Alarmas Acústicas En caso de una fuga de CO2, los detectores deben activar una alarma sonora que sea claramente audible en todas las áreas afectadas. Es esencial que estas alarmas sean lo suficientemente fuertes como para alertar a todo el personal presente, incluso en entornos ruidosos. Eliwell dispone de alarma de persona encerrada.
3. Señalización Luminosa Simultáneamente con las alarmas acústicas, se deben activar señales luminosas intermitentes. Estas señales deben ser visibles desde todos los puntos críticos de la instalación para garantizar que cualquier persona, independientemente de su ubicación, sea alertada de la emergencia. Consultar infografía a final del post
4. Sistemas de Emergencia Manuales Las cámaras frigoríficas deben estar equipadas con botones de emergencia accesibles desde el interior. Estos botones permiten que cualquier persona atrapada dentro de la cámara pueda activar manualmente las alarmas acústicas y luminosas, asegurando una respuesta rápida en situaciones de confinamiento.
5. Mantenimiento y Pruebas Regulares Para asegurar que los sistemas de detección y alarma funcionen correctamente en todo momento, es crucial realizar mantenimientos y pruebas regulares. Los detectores deben ser recalibrados y las alarmas probadas periódicamente para verificar su operatividad.
A continuación, esquematizamos de forma muy gráfica el equipamiento que te recomendamos para cumplir con la señalización para cámaras dependiendo del rango de temperatura en el que operan. Se dividen en tres tipos: Cámaras positivas o de refrigerados: de 0º a 5ºC Cámaras negativas o de congelados: <0ºC Obradores de salas de máquinas y locales de más de 30 metros cúbicos
Etiquetado energético y diseño ecológico para una refrigeración sostenible
Eliwell ha mejorado su gama de controles de la serie EWNext Performance con los nuevos modelos avanzados EWNext P/R, donde la R hace referencia a relés inrush específicos con capacidad certificada. Diseñados para frigoríficos con compresor a bordo, los nuevos productos mantienen el feeling de la gama EWNext al integrar la posibilidad de accionar cargas capacitivas, como ventiladores electrónicos o alimentadores de luz LED. De este modo, los nuevos controles pueden alimentar este tipo de cargas de la forma más segura y adecuada.
La nueva propuesta responde a los requisitos específicos de EcoDiseño de los fabricantes de armarios de eficiencia energética, que siempre buscan soluciones flexibles y de alto rendimiento con un impacto mínimo medioambiental.
Como la refrigeración residencial, la refrigeración industrial y comercial se ve obligada cada vez más a cumplir con las especificaciones dictadas por el Etiquetado Energético, que certifica el consumo de los equipos de refrigeración. Por ello, Eliwell ha optado por certificar las salidas de sus nuevos controles EWNext P/R según la norma IEC/UL 61810-1 Cláusula D3, específica para cargas inrush. En la etiqueta y la documentación que acompañan a los nuevos reguladores, se indica la posibilidad de alimentar cargas capacitivas en términos de corriente de pico y tiempo de entrega.
Cinco modelos para cada necesidad de EWNext P/R
La gama consta de cinco modelos EWNext: desde EWNext 971 hasta EWNext 978, a partir de 25 A de corriente de irrupción hasta un máximo de 70 A. Para aplicaciones más sencillas, como frigoríficos comerciales, los modelos con 1 relé inrush son suficientes, mientras que para requisitos más complejos, como la gestión simultánea de ventiladores y fuentes de alimentación para sistemas de iluminación LED, está disponible el modelo con 2 relés inrush. Para una mayor rapidez y flexibilidad en el cableado, se puede elegir entre bornas de tornillo o desconectables, alimentación 230Vac o 115Vac, reloj o zumbador interno.
Accesorios complementarios
EWNext P/R también dispone de una gama de accesorios:
Wide Adapter, disponible con o sin interruptores laterales, está diseñado para la instalación en muebles ya existentes.
ECNext es un display remoto que puede conectarse a los controles EWNext para satisfacer las necesidades de aplicación de las vitrinas refrigeradas.
La nueva familia de controles es compatible con los sistemas de supervisión Eliwell Air y TelevisGo
New equipment, new functionalities but always with the best personalized technical service that defines us as a company after 30 years in the market.
TELEVISGO10
Improved interface, very simple and intuitive menus and total time and labor savings with the possibility to prepare the system before installation
LKDNext
Refrigerant leak detection and signaling with the new LKDNext leak detector. Compact size. Multileakage. Total security
FREE OPTIMA
is the leading PLC control solution for compact machines. With its touch screen and intuitive programming, your business will be a more efficient and sustainable place.
CUSTOMIZABLE BOXES
It is the most complete and customizable solution for your cold rooms.
In a single device you can manage all the functions of a camera.
SECURE INTERFACE
Discover our new gateway for cybersecure communications with cloud connectivity. With Secure Interface, keep your communications secure and confidential
SECTOR-SPECIFIC DEVELOPMENTS
Distribution Refrigeration
– New Memory NT Version 2 codes – New customizable EVA AIR boxes – New customizable KDX EVA enclosures – Accessories for EVA AIR and KDX EVA enclosures – New LKDnext leak detectors – New pushbutton and LKD protectors – New HVAC wall probes – New color-coded probes according to application
Refrigeration Installers
– New Memory NT Version 2 codes – New customizable EVA AIR boxes – New customizable KDX EVA enclosures – Accessories for EVA AIR and KDX EVA enclosures – New LKDnext leak detectors – New pushbutton and LKD protectors – New Televis GO 10 codes – New Panel Server codes for wireless devices – New HVAC wall probes – New color-coded probes according to application
Manufacturers -OEMs Refrigeration HVAC
– New Free Optima programmable controller for compact machines – New LKDnext leak detectors
How to Unlock an IDNext is motivated by the request of a customer who in the last training we did in Eliwell Ibérica asked us for a very graphic video to show it to the rest of the team.
Said and done. We sent it to you and also thought it was a good material to share with the rest of our installer and/or distributor customers.
There are two ways of unlocking: fast and permanent way.
In the following tutorial we show you in the most graphic way how to unlock an IDNext electronic control. Follow the video instructions step by step.
If you still have any questions, please contact Eliwell Ibérica’s technical service at:
sat@eliwell.es / 96 313 42 05
More about IDNext
IDNext is the new generation of refrigeration controls. Multiprobe thermostats suitable for use in appliances equipped with flammable refrigerants as they comply with the IEC 60 335-2-89 standard
IDNext is compatible with most models of variable speed compressors available on the market. Auto-tuning function allows for easy configuration of the control
IDNext features a new additional defrost algorithm that improves defrost performance and allows upgrading existing chillers without any hardware changes
IDNext is Green Premium, Shneider Electric’s eco-mark that certifies that the product complies with RoHs Directive and REACH regulation.
At Eliwell Ibérica we transform industrial and commercial facilities into more efficient environments.
At Eliwell Ibérica we strongly believe in the power of energy efficiency to improve facility management and reduce the environmental footprint. In this article we discuss how we lead the transformation of various facilities into more efficient and sustainable environments.
Our innovation in Domotics and Inmotics
At Eliwell Ibérica we are deeply committed to innovation in home and building automation. We use regulation and control electronics to establish a centralized technical management. This allows us to configure and automate processes in various facilities, resulting in greater control and self-management capabilities.
High precision measuring instruments
We develop and manufacture highly accurate and reliable measuring instruments for industrial applications. Our experience in control and thermoregulation has allowed us to achieve extreme configurability and flexibility to adapt to various applications.
Solutions for commercial and industrial refrigeration
Our company is a leader in the measurement of variables affecting the commercial and industrial refrigeration sector. Our products are ideal for industrial applications requiring highly reliable temperature control.
Commitment to energy efficiency
Energy efficiency is a priority for us. Not only do we provide advanced products and technology, but we also work collaboratively with our customers to identify customized solutions that reduce energy consumption and operating costs.
Ideas and solutions for energy efficiency:
Energy lighting management: Implementing intelligent lighting systems that automatically adjust to natural light and the presence of people can significantly reduce energy consumption.
Optimization of refrigeration installations: Giving the maximum efficiency and performance to the elements that the refrigeration installation has, according to the working and environmental conditions, is how significant savings can be achieved, applying algorithms such as floating condensation, floating evaporation with the Televis Go, control of the dew point on the glass of the wall panels in commercial installations or by optimizing the operating point of the VEE according to evaporator behavior by mathematical algorithm with the RTX Domino Zero. RTX Domino Zero.
HVAC optimization: Controlling and adjusting heating, ventilation and air conditioning (HVAC) systems according to actual demand can generate considerable savings.
Monitoring and data analysis: Use monitoring and data analysis systems to identify energy consumption patterns and areas for improvement with Televis Go, Compact Touch or IDM savings. Solutions that can be complemented with Schneider Electric BMS solutions of which we are integrators.
Renewable energy: Consider incorporating renewable energy sources, such as solar photovoltaic panels to reduce dependence on conventional energy sources.
Conclusion:
At Eliwell Ibérica we are deeply committed to innovation in home and building automation, recognizing the potential of these technologies to have a positive environmental impact. We use regulation and control electronics to establish a centralized technical management. This allows us to parameterize and automate processes in various facilities, resulting in greater control efficiency and self-management capabilities.
We firmly believe that these solutions not only improve operational efficiency, but also have a significant impact on reducing energy consumption and lowering the carbon footprint of facilities. As more companies adopt efficient and sustainable technologies, we can look forward to a near future with greener facilities and a healthier environment for all.
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